Return & Refund Policy
General Return Eligibility
To maintain the highest standards of product integrity and hygiene, our return policy is applied strictly to items in their original, unopened boxes. For a return to be considered eligible, the factory seal must remain intact, and the packaging must be in the same condition as it was at the time of delivery or pickup.
Once a shipping container or product box has been opened, the item is no longer eligible for return, exchange, or refund. This policy ensures that every customer receives a product that has never been handled or assembled outside of our controlled environments.
Pre-Purchase Inspection at Showroom Locations
We understand the importance of experiencing the quality of our pieces before they enter your home. To ensure you are fully satisfied with your selection and to minimize the need for returns, we invite all customers to conduct a thorough inspection at our physical showrooms.
Our professional staff is available to assist you and answer questions at the following locations:
- Vancouver Showroom
- Calgary Showroom
- Toronto Showroom
Visiting these locations allows you to explore our collections in person and verify that the items meet your specific requirements prior to finalizing your purchase.
Condition Verification and Process
All return requests are subject to a rigorous verification process to confirm the condition of the packaging.
- Authorization: Customers must contact our support team to initiate a return request.
- Inspection: Upon receipt, our team will inspect the box to confirm it remains unopened and factory-sealed.
- Outcome: If the box is confirmed to be unopened, the return will be processed according to our standard internal procedures. Items found to have been opened or tampered with will be ineligible for a refund.