Privacy Policy

1. Introduction to Privacy and Data Protection

At Hardware District (operated by Hardware District), we are committed to maintaining the trust and confidence of our visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our showrooms in Vancouver, Calgary, and Toronto. By using our services, you consent to the data practices described in this policy. We ensure that all data handling is conducted in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information Collection and Personal Data Retained

When you engage with our brand, we collect several types of information to provide and improve our service to you:

  • Personal Identifiable Information: This includes your name, billing address, shipping address, email address, and phone number, which are collected during the checkout process or when signing up for our newsletter.
  • Payment Information: To process transactions securely, we collect payment details. Please note that all credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We adhere to PCI-DSS requirements to ensure the secure handling of credit card information.
  • Device and Usage Data: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. Use of Your Personal Information

Hardware District uses the collected data for various professional purposes, including:

  • Processing and fulfilling your orders, including arranging for shipping and providing you with invoices and/or order confirmations.
  • Communicating with you regarding order status, product updates, or showroom events in Vancouver, Calgary, and Toronto.
  • Screening our orders for potential risk or fraud.
  • Providing you with information or advertising relating to our products or services, strictly in line with the preferences you have shared with us.
  • Optimizing our website performance and analyzing the effectiveness of our marketing and advertising campaigns.

4. Disclosure and Sharing of Information

We do not sell, rent, or lease our customer lists to third parties. We share your Personal Information with third parties only to help us use your Personal Information as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information on their official privacy page. We also use Google Analytics to help us understand how our customers use the site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Security and Integrity

The security of your personal information is a priority. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security, as no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Use of Cookies and Tracking Technologies

Our website utilizes "cookies" to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand your preferences for future visits.

7. Your Privacy Rights and Data Retention

If you are a resident of Canada, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, when you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contact and Inquiries

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our privacy compliance officer via the contact portal on our website. You may also visit our showroom locations for professional assistance regarding your account and data preferences.